Monday, 6 August 2012

Brownie Points for Amazon

I have finally reconciled myself to the fact that I'm not going to see my trusty Kindle again. Yesterday I ordered another one to replace it. It will teach me to be more careful with it on public transport, since I mistakenly left it on a train. One Kindle was handed in by an honest passenger, but it turned out not be mine.

Because we had received a call about that one, after which mine couldn't be traced at the lost property office I called the transport police, believing it could have been stolen by a staff member, and they investigated. This morning they called to say they had drawn a blank and I should advise Amazon.

I was  pretty impressed when I went to the Amazon contact page and got a message asking for my phone number so they could call me back. The call was immediate and brief because my details were on the representative's computer screen and I didn't have to keep repeating myself.

Usually if I call a help service, it costs me a fortune on my phone bill, and takes much longer to go through all the hoops that get you to different advisers till you find the right one and have to explain everything over again. Amazon have definitely got something right

The lost Kindle is no longer registered to my account and cannot be re-registered by anyone else. My books from Amazon have been removed from it and will transfer automatically to my new one once I get it set up and registered. The books I bought at Smashwords should still be on my computer so I can upload them again if I want. I'll soon be a happy Kindle reader again, albeit with a somewhat lighter purse.


Sharkbytes said...

What a hassle! Glad to hear that Amazon does some things right, though

jeannemx said...

Well done Amazon - I too was impressed by them when I ordered a cross stitch kit, it came in tow days.

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